FAQs

Yes, YANYAN are a professional manufacturing factory integrating R&D, production and sales of heat transfer materials and related machinery. We have an independent production base and a complete production chain. We are not a trading company.

• Established in 2001, the company has been deeply involved in the heat transfer printing industry for over 20 years and possesses rich industry experience.
• Factory size: The factory covers an area of 3,000 square meters, has more than 200 employees, and is equipped with advanced production equipment and a professional technical team.
• Enterprise Qualification System: The company has passed multiple international authoritative system certifications, including BSCI, SMETA, SCAN, and ISO9001, and possesses compliant export production qualifications.

• Export Scope: Our products are exported to more than 210 countries and regions worldwide, with core coverage in North America, Europe, Asia, the Middle East, Africa, Oceania, and South America. Key target markets include the United States, the United Kingdom, France, Spain, Russia, Colombia, Peru, India, and Indonesia.
• Partner Brands: We maintain long-term and stable partnerships with internationally renowned brands such as Adidas, Nike, PUMA, Acco, Eccolo, and Walmart, and our product quality is recognized by these international brands.

Our core products are divided into two main categories, enabling one-stop supply:

1. Heat transfer materials include: heat transfer lettering film, heat transfer printing film, heat transfer labels, self-adhesive vinyl film, UV printable film, TPU film, DTF film, laser-cut film, high-frequency welding materials, embroidery fabrics, etc.
2. Supporting equipment include: Engraving machines, laser printers, UV printers, DTF machines, heat press machines, and other equipment for the entire heat transfer process.

We provide free A4-sized samples and product color cards; customers only need to pay for the express shipping cost of the samples. For special customized samples, we will provide reasonable sample solutions based on the customization requirements and fully support customers' initial testing and prototyping needs.

Yes, we support precise color matching based on standard color charts provided by customers (such as Pantone color charts or customer-owned brand color charts). Our professional color matching team can achieve high color fidelity and meet customers’ customized brand color requirements.

All our products comply with international export standards. Our core products have passed multiple international environmental and safety certifications, including RoHS, CA PROP 65, and OEKO-TEX. The environmental and safety performance of our products fully meets the import requirements of major global markets such as Europe, America, and Southeast Asia.

We have established a rigorous quality control system covering the entire process, ensuring product quality from source to end:

1. Raw material control: All incoming raw materials undergo rigorous quality testing, and only high-quality raw materials that meet international standards are selected.

2. Production process control: Professional quality control personnel are assigned to the entire production process, and quality inspection points are set up at each process to promptly identify and resolve production issues.

3. Finished product inspection: All finished products undergo comprehensive performance testing, appearance inspection, and environmental protection testing before leaving the factory to ensure stable product performance, reliable quality, and full compliance with customer customization requirements and international standards.

4. After-sales quality assurance: For quality issues reported by customers, we provide rapid response after-sales solutions to fully protect customer rights.

We fully accept OEM and ODM orders and have mature customization service capabilities:

1. OEM Service: We can customize products according to customer-provided drawings, samples, brand logos, and other requirements, and support customer-branded private labeling.
2. ODM Services: We provide end-to-end customized solutions, from product development and design to mold making and production, based on customers’ product needs, application scenarios, and market positioning. Our professional R&D team keeps abreast of market trends and develops new products that meet market demands for our customers.

In addition to core product manufacturing and supply, we also provide customers with a full range of supporting services:

1. Free technical guidance: We provide professional technical guidance and solutions for product use, equipment operation, and process optimization.
2. Customized design services: We can provide customized design services for product appearance, packaging, logo, etc., according to the client’s brand needs.
3. Flexible order services: Supports efficient production of both small-batch trial orders and large-batch orders, adaptable to customer order needs at different stages.
4. Export support services: We provide complete support services including export customs declaration and document preparation, helping clients smoothly complete import customs clearance.

Our ordering process is clear, transparent, and fully traceable. The specific process is as follows:

1. Requirements Communication: Clients provide product requirements (including product specifications, materials, colors, quantities, customization requirements, etc.), and we provide clients with detailed product solutions and quotations.

2. Sample Confirmation: After the client confirms the design, we provide a sample service. The client confirms all details, including sample quality, specifications, and color.

3. Contract Signing: After the sample is confirmed to be correct, both parties sign a formal purchase contract, clarifying core terms such as order details, delivery cycle, payment method, and quality standards.

4. Prepayment: The customer pays the prepayment as agreed in the contract. After we receive the prepayment, we will officially start production scheduling.

5. Production: We manufacture the products according to the requirements and delivery schedule stipulated in the contract, keeping the production progress synchronized throughout the entire process.

6. Inspection and Final Payment: After the product is completed, the customer can inspect it. If the inspection is successful, the customer will pay the final payment.

7. Shipping and Delivery: After receiving the final payment, we will arrange shipment according to the shipping method specified by the customer, complete the order delivery, and provide follow-up after-sales tracking services.

Our delivery cycle varies depending on the product type, quantity, and customization requirements of the order. Typical delivery cycles are as follows:

1. Regular in-stock products: Standard specifications without customization requirements can be shipped within 1–3 business days.

2. Regular custom orders: For regular orders with simple color and specification customization, production and delivery can be completed within 7–15 business days.

3. Complex/large orders: For large orders involving complex structures, mold making, or custom formulas, we will specify a reasonable delivery period in the contract, typically 15–30 business days, based on the specific requirements of the order. We will also track the entire production schedule to ensure on-time delivery.

We adopt standardized export packaging solutions, and can customize packaging according to product characteristics and customer needs. Our standard packaging methods are as follows:

1. Inner packaging: The product is individually packaged in a waterproof and dustproof PE film/OPP bag to prevent moisture and scratches. The product specifications, model, color, and other information are clearly labeled.

2. Outer packaging: High-strength export-grade cartons/tubes are used for packaging. Packaging specifications are customized according to product size and weight to ensure the product is not damaged during transportation. For fragile or easily deformed products, additional cushioning and protection such as foam and corner protectors are added.

3. Customized packaging: We offer customized packaging design, brand logo printing, and exclusive packaging specifications to meet clients’ brand sales needs, based on their brand requirements.

We support a variety of international trade shipping terms, which can be flexibly selected according to customer needs. Commonly accepted shipping terms include:

• Ex-Works (EXW)
• Free on Board (FOB) at the port of shipment
• Cost and Freight (CFR)
• Cost, Insurance and Freight (CIF)
• Other common international trade terms such as Delivered Duty Paid (DDP)

At the same time, we can recommend the most suitable transportation method based on the customer’s delivery address, order weight, and time requirements, including sea freight, air freight, express delivery, and land transportation, ensuring the safe and timely delivery of goods.

We support a variety of flexible payment methods, which can be negotiated with customers based on order amount and cooperation details. Our generally acceptable payment terms are as follows:

1. Regular orders: 30% prepayment, 70% balance payable before shipment / after inspection and confirmation of goods.

2. Small orders / sample orders: 100% full payment accepted.

3. Long-term clients: More flexible payment terms can be negotiated based on the specific circumstances of the partnership.

4. Acceptable payment methods: T/T (bank wire transfer), L/C (letter of credit), Western Union, PayPal, and other common international trade payment methods.

Yes, we fully support our clients’ needs for small-batch trial orders. Whether it’s product testing, market trials, or small-batch customization, we can provide flexible production solutions to ensure the quality and delivery efficiency of small-batch orders, helping clients reduce trial-and-error costs and expand their markets.

All our products are manufactured using environmentally friendly raw materials, with no harmful substances added throughout the process. They have passed multiple international environmental certifications such as RoHS, CA PROP 65, and OEKO-TEX, fully complying with the environmental requirements of major global markets. They can be safely used in various product scenarios that come into contact with the human body, such as clothing, bags, shoes, and home furnishings.

Yes, we can provide a complete set of compliance documents, including detailed technical parameter sheets for all products, raw material testing reports, finished product environmental testing reports, and system certification certificates, to meet customers’ various needs such as import customs clearance, brand verification, and market sales.